Terms & Conditions

No hidden costs

The work will be completed to the quoted costs, which are based on the specifications set out by you in the initial discussion. The quoted costs will include the chance to give feedback and make any minor changes such as changing images, colours, fonts and positioning. If you have any further requirements that were not included in the original specifications and that we agree are major changes, such as adding new features, these will be quoted for and started only when you have agreed to these extra costs.  This way you are fully aware of all charges and there will be no surprises.

Recurring costs may vary slightly upon renewal due to changes in suppliers’ prices.

Design Guarantee

All websites come with a guarantee of forward compatibility; that they will display and function appropriately in all the latest and future versions of popular web browsers (including version 6 of Internet Explorer). 

Should any design/function bugs be discovered they will be corrected free-of-charge, where possible.

Hosting

Bandwidth

Hosting is provided based on reasonable use and there are no set bandwidth limits on your site. If the site becomes very popular or large and affects the service of your site or others, we will contact you regarding new hosting options.

Minimum Terms

There is no minimum term of service for hosting and should you wish to cancel, you can do so at any time.  The CMS provided with the hosting will no longer be available, however we can provide you with a custom CMS alternative. Please contact us for more information.

Downtime

We aim to provide the best hosting service possible, however sometimes there are unforeseen causes of failure. If the server is down for any length of time, you will not be charged for this period. We will keep you informed of any possible downtime periods due to maintenance and we do not accept the responsibility for financial loss due to site downtime.

Payment Terms

Payment for services must be made within 1 month of the invoice date.  Failure to do so may incur a late payment fee of £50 and result in services being withdrawn until payment has been received in full.

VAT

We currently do not charge VAT.